Expert Advice from wedding guru, Sharon Naylor

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Question:

Hi Sharon,

I'm not sure how to start, but I need your advice about a wedding planner. My mother and I planned my entire wedding last year and hired a wedding coordinator to do the "day of" coordinating. We hired her for peace of mind on the day of the wedding and had many responsibilities in our contract with her that she was to meet. We had to pay her in advance, unfortunately, and it turns out that she COMPLETELY RUINED OUR WEDDING!

We were married October 2008, and I will never forget the pain she has caused me. I want to warn other Brides to avoid using her services so that I can somehow prevent her from causing additional pain to others. If you have any advice to give to me, I would greatly appreciate it. Please see below for just a few of the many things she did...
She yelled at my wedding party, Dropped the Mother and Grandmother flowers off on the corner of the street in front of the church and drove off without telling anyone where they were- they were never found and the mothers and grandmothers went down the aisle without them, she never came to my reception until the last 30 minutes to an hour, (she was supposed to be there the whole time to bustle my dress, make sure the groom and I knew when to cut the cake, etc.)- and more.

She was supposed to stay and pay the vendors for my parents, pick up my cake top, engagement portrait, bridal portrait, crystal cake cutting knife and server, etc. and deliver the next morning to my parents home, and she said she forgot them and that she was going out of town to Dallas until late Tuesday, before she could deliver them to my parents home, (after still leaving them at the venue for all of that time).

The list goes on... I have witnesses from my wedding party that can back up my story. I am so hurt, disgusted and horrified that someone would do such a thing to another person on one of the most important days of their life. She was rude, unproffessional and extremely difficult. I want to advise all Brides to STAY AWAY! Please let me know what you think I should do. I respect your opinion and would like some guidance in this difficult situation I have been faced with. Thank you for your time regarding this manner. I look forward to hearing from you soon.

Thanks,
Laura